Frequently Asked Questions

How long does it take for my order to arrive?

We prepare your order with great care and speed. Once confirmed, the standard preparation and shipping time is 2 to 5 business days within the Iberian Peninsula. During special holidays (such as Christmas or the end of the school year), this time may be slightly longer.


How does customization work?

Very easy. On each product, you'll see a "Personalize your gift" button . There you can upload an image, write a name, or choose your preferred design. Before finalizing your purchase, please review the customization carefully, as it cannot be modified once the order has been placed .


Can I return a personalized product?

No. Since these are personalized products made exclusively for you, returns are not accepted except in cases of:

  • Defective product from origin

  • Manufacturing error attributable to our team

Can I send a gift directly to someone else?

Yes! You can enter a shipping address other than your billing address . You can even add a personalized note during checkout.


Will I receive confirmation when I make my purchase?

Yes. Once you complete your order, you'll receive an email with all the details. We'll also email you when your order is being prepared and when it's shipped.